Overall I am very happy with ScrapingExpert. I bid out a web scraping program, and they gave me the most detailed proposal, which clearly showed they had already put a lot of thought into the project and the questions that may arise in the development. I had some trepidation about working with developers half a world away whose native language was different than mine, however communication was totally fine, they always responded promptly (time zones allowing), and I felt comfortable about the money because of the elance escrow system. ScrapingExpert produced exactly what I asked them, for a reasonable cost, in a pretty short period of time, and at high quality. I have hired them for another project now and I definitely recommend them.